These terms and conditions ("Terms") apply to the use of the pk 399 platform and all its services. By opening an account or using the platform, you are deemed to have fully accepted these Terms. It is therefore essential that you read them carefully before taking any action.
Pk 399 is an internationally licensed online gaming and Sports Betting platform. We are committed to providing a safe, transparent, and entertaining environment for users in Bangladesh. These terms and conditions may be updated periodically, so we encourage you to review them from time to time.
Important: pk 399 is strictly for users aged 18 and above. Participation by minors is completely prohibited, and any breach of these terms and conditions may result in account suspension or termination.
Table of Contents
6 Core Pillars of the pk 399 Terms and Conditions
Age Verification
The minimum age to use pk 399 is 18. Providing accurate information at registration is mandatory, and documentation may be requested for identity verification.
Transparent Payments
Deposits and withdrawals via bKash, Nagad, and Rocket are fully transparent — no hidden charges. Minimum deposit is BDT 100, and withdrawals are processed within the specified timeframe.
Fair Gaming
All games on pk 399 are RNG certified and verified by third-party auditors. There is no room for manipulation or bias — every result is completely fair.
Bonus Terms
Each bonus offer has its own wagering requirements. Always read the relevant terms before claiming a bonus. Failure to meet the requirements may result in the bonus being cancelled.
Data Protection
Your personal information is protected with 256-bit SSL and is never shared with third parties. Our privacy policy applies at all times.
Responsible Gaming
Pk 399 believes in responsible gaming. Deposit limits, self-exclusion, and full account lock — all tools are always in your control.
To open an account at pk 399, the following conditions must be met. These terms and conditions apply equally to all new and existing members.
Minimum age: 18 years
You must be at least 18 years old to use pk 399. Participation by minors is strictly prohibited by law. Refusal to verify your age will result in immediate account closure.
One Account Policy
Each person may hold only one account. Opening multiple accounts using the same name, address, device, or payment method is prohibited and constitutes a clear violation of the terms and conditions.
Providing Accurate Information
The name, mobile number, email, and date of birth provided at registration must be accurate. pk 399 reserves the right to close any account opened with incorrect information, at any time.
Identity Verification (KYC)
For security and legal compliance purposes, pk 399 may request a national ID, passport, or other identity documents at any time. Large withdrawals may be held until the KYC process is completed.
Account Security
Keep your login password and account details strictly confidential. The user is solely responsible for any unauthorized use of their account. Report any suspicious activity to support immediately.
Deposits and withdrawals on pk 399 can be made easily via bKash, Nagad, and Rocket. All financial transactions are governed by these terms and conditions.
Deposit Rules
- Minimum deposit amount: BDT 100
- Deposits via bKash, Nagad, and Rocket are credited to your account instantly
- No processing fee is charged on deposits
- Only deposit from your own payment account; third-party payments are not accepted
- Suspicious transactions may be automatically flagged and put on hold
Withdrawal Rules
- Minimum withdrawal amount: BDT 500
- Usually processed within 1–24 hours
- Withdrawals will only be sent to the same payment method used for the deposit
- Wagering requirements must be fulfilled before bonus funds can be withdrawn
- Withdrawals over BDT 10,000 may be delayed if KYC verification is not completed
pk 399 complies with international regulations to prevent money laundering. Unusual or suspicious transactions will not be processed without verification.
Pk 399 offers a variety of bonuses and promotions. Each bonus has its own specific terms, and these terms and conditions take precedence in all cases.
- Welcome Bonus: 100% bonus on the first deposit for new members — minimum deposit BDT 500, wagering requirement 20x
- Reload Bonus: Up to 50% bonus on weekly reloads, with a 15x wagering requirement
- Cashback: 10% cashback on weekly net losses, with no wagering requirements
- Referral Bonus: BDT 200 per successful referral, applicable when the referred friend makes their first deposit
- Multiple bonus offers cannot be used simultaneously unless explicitly stated otherwise
- The applicable wagering requirements must be met before a bonus can be withdrawn
- Pk 399 reserves the right to modify or cancel any bonus offer without prior notice
Before participating in Sports Betting, live betting, or any other games on pk 399, please read the following rules carefully. Compliance with these terms and conditions is mandatory for all members.
- Bets cannot be changed or cancelled once placed, unless the in-play cash out feature is active
- Odds may change after a match begins; the odds accepted during live betting are final
- If a bet is accepted at an incorrect odds, pk 399 reserves the right to void it
- Maximum bet amounts per event are fixed and may vary depending on the game and event
- In Sports Betting, if a match is abandoned or postponed, the bet is voided and the original stake is refunded
- If an incorrect payout occurs due to a technical error, pk 399 will correct it
All betting decisions on pk 399 are final. Contact the support team for dispute resolution in accordance with these terms and conditions.
Pk 399 believes gaming should be a source of entertainment. We place responsible gaming at the top of our priorities and support users in building healthy gaming habits.
- Deposit Limit: You can set daily, weekly, or monthly deposit limits
- Self-Exclusion: Accounts can be temporarily suspended for anywhere between 24 hours and 6 months
- Permanent Closure: You can request permanent account closure at any time
- Reality Check: Automatic reminders are sent at regular intervals
- If anyone is experiencing difficulties, our support team can point them to professional help resources
For more details, visit our Responsible Gaming View page.
The following activities are clear violations of pk 399's terms and conditions. Engaging in any of them may result in immediate account closure and forfeiture of deposited funds.
Prohibited: Creating multiple accounts, bonus abuse, registering with false information, money laundering, improper collusion with other users, software hacking or bot usage, and any other fraudulent activity.
- Operating multiple accounts from the same device or IP address is prohibited
- Bonuses are for personal use only; bonus farming or sharing is strictly prohibited
- Any attempt to intrude on or hack the pk 399 system is a punishable offence under applicable law
- Harassing, threatening, or sending offensive messages to other users is strictly prohibited
- Participating in match fixing or any form of dishonest betting activity is strictly prohibited
Pk 399 takes the protection of your personal information very seriously. A comprehensive privacy policy is maintained in line with our terms and conditions.
- Your information is used solely for the purpose of providing our services
- No personal information is shared with third parties, except where required by law
- All data is secured with 256-bit SSL encryption
- You have the right to request correction or deletion of your personal data
For more details, visit our Privacy Policy Read the page.
Pk 399 reserves the right to temporarily suspend or permanently close your account under the following circumstances.
- If any provision of these terms and conditions is violated
- Registering with false or incomplete information
- If you fail to cooperate with KYC verification
- Involvement in fraudulent or suspicious financial activity
- If multiple accounts are operated
- By order of a court or regulatory authority
Upon account closure, any valid balance will be refunded; however, bonuses or winnings obtained through rule violations may be forfeited. Users have the right to appeal a closure decision.
If any dispute arises between pk 399 and a user, the following process will be followed.
Contact Support
Start by contacting our support team via 24/7 live chat or email. Most issues are resolved within 24 hours.
Formal Complaint
If your issue is not resolved via live chat, submit a detailed complaint by email. pk 399 will provide a written response within 72 hours.
External Mediation
If no resolution is reached between both parties, the matter may be referred to the licensing authority or a recognized mediator.
Pk 399 reserves the right to update these terms and conditions at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and registered users may be notified by email.
- At least 7 days' notice will be given prior to any major changes
- Continuing to use the platform after any changes are made will be considered acceptance of the updated terms
- If you do not agree to the revised terms, you will have the option to request account closure
- The latest version is always available on this page
Visit this Terms & Conditions page regularly to stay up to date with the latest changes.
Now that you know the rules, let's get started!
Once you have read the pk 399 terms and conditions, register now and experience Bangladesh's premier gaming platform. A 100% bonus on your first deposit is waiting for you.